Premium Screening Outage

Incident Report for Buildium

Resolved

We're happy to report that all issues are resolved with TransUnion CreditRetriever's detailed reports. Thank you again for your patience.
Posted Mar 10, 2018 - 08:02 EST

Update

Working with our partner, Transunion CreditRetriever, we believe we have a solution in place. Users should now be able to download their detailed screening reports without issue. We will continue to monitor this situation to make sure that the issue has been fully resolved.
Posted Mar 09, 2018 - 23:01 EST

Monitoring

Working with our partner, Transunion CreditRetriever, we believe we have a solution in place. Users should now be able to download their detailed screening reports without issue. We will continue to monitor this situation to make sure that the issue has been fulled resolved.
Posted Mar 09, 2018 - 19:19 EST

Identified

We have identified the root cause of the issue and are working with our partner, TransUnion CreditRetriever, to get this fixed. We expect this to be resolved by Monday; however, it will most likely be earlier.
Posted Mar 09, 2018 - 17:40 EST

Investigating

We are currently having intermittent issues with screening results populating in Buildium accounts. We are working with our partner, Transunion CreditRetriever, to get this resolved as quickly as possible.

Users will see the Transunion CreditRetriever recommendation come through from their screening requests, but may not be able to download the detailed reports.

We will update this message when this issue has been resolved.
Posted Mar 09, 2018 - 16:43 EST